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About T-Mobile on University Avenue
T-Mobile's downtown store is at the corner of University Avenue and High Street. T-Mobile's locator names it University Ave & High St. It is labeled a T-Mobile Experience Store, a format the company says offers advanced support, exclusive perks and its largest in-store device selection. On the first block of University Avenue, it is the closest of downtown's phone stores to the Caltrain station; Verizon is a block up at 222 University Avenue and AT&T is at 479.
The building has a place in tech history: Google opened an office at 165 University Avenue in February 1999. Our famous tech addresses guide and our page on Google's Palo Alto years tell that story. When we checked, T-Mobile's store page showed hours only for Thursday (10 a.m. to 8 p.m.), so the hours table comes from OpenStreetMap; call to confirm before a special trip.
What this location offers
- Activating wireless or prepaid service
- Activating T-Mobile Home Internet
- Phones, tablets and accessories
- Upgrades and trade-ins
- Small business plans and support
- Account and device troubleshooting
- Connected products for home, family and vehicles
- Pickup of online orders
Offers and trade-in credits change often, so ask staff to confirm the terms before you sign up.
Location and getting there
T-Mobile University Avenue is at 165 University Avenue, Palo Alto, CA 94301, in the Downtown area of Palo Alto. Our Downtown guide covers what else is around.
The Palo Alto Caltrain station is less than a quarter mile away, a walk of a few minutes.
Parking: street spaces and city garages with posted limits (see parking in Palo Alto).
Hours
| Monday to Saturday | 10 a.m. to 8 p.m. |
|---|---|
| Sunday | noon to 6 p.m. |
Hours from OpenStreetMap contributors, checked October 30, 2026.
What is nearby
- Starbucks University Avenue, cafe, under 0.1 mi
- Palo Alto Bicycles, studio or gym, under 0.1 mi
- Onigilly, restaurant, under 0.1 mi
- Verve Coffee Roasters, cafe, under 0.1 mi
- Sprout, restaurant, under 0.1 mi
- Lytton Plaza, under 0.1 mi
- University Avenue, under 0.1 mi
- Cogswell Plaza, 0.1 mi
Other books, gifts, art and specialty shops nearby: Mac's Smoke Shop (under 0.1 mi); Bell's Books (under 0.1 mi); Verizon University Avenue (under 0.1 mi); Qualia Contemporary Art (0.1 mi). Browse the full books, gifts, art and specialty shops list.
About this listing
Checked October 30, 2026 against T-Mobile store page: University Ave & High St; Wikipedia: T-Mobile US. How our listings work. Map data © OpenStreetMap contributors.
Frequently asked questions
Where is T-Mobile University Avenue in Palo Alto?
T-Mobile University Avenue is at 165 University Avenue, Palo Alto, CA 94301, in the Downtown area. The nearest Caltrain stop is the Palo Alto Caltrain station, about 0.1 miles away.
What is a T-Mobile Experience Store?
It is T-Mobile's name for stores like this one. T-Mobile says Experience Stores offer advanced support, member perks and its largest in-store selection of devices.
Can I set up T-Mobile Home Internet at the Palo Alto store?
Yes. Activating Home Internet is one of the services T-Mobile lists for the University Ave and High St store.
Is the T-Mobile store in the old Google office?
Yes. 165 University Avenue is the building where Google opened its Palo Alto office in February 1999.
What are T-Mobile University Avenue's hours?
Monday to Saturday: 10 a.m. to 8 p.m.; Sunday: noon to 6 p.m..